Shipping & Delivery

Every Taha Gold order is shipped with Royal Mail, for both UK and international destinations, unless a different carrier has been agreed with you in writing, typically only for pallet or large wholesale consignments.

We chose a single carrier deliberately. Royal Mail delivers to every UK address at one price, runs a fully tracked network with age verification available on delivery, and hands over to trusted partners abroad. That is what hand-finished hardware and age-restricted goods need. Every consignment leaves us with a tracking number.

Orders are packed and dispatched from our premises at Unit 23, Leeway Industrial Estate, Newport, Gwent, NP19 4SL.

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  Same-day dispatch: In-stock orders placed and paid for before the working-day cut-off are normally handed to Royal Mail the same working day.

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  Next working day: Orders placed after the cut-off, at weekends, or on a public holiday are dispatched on the next working day.

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  Working days: Monday to Friday, excluding public holidays in England and Wales. Royal Mail does not deliver on Sundays or public holidays.

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  Checks before dispatch: Orders may be held briefly where payment, address, or age verification needs confirming. We will contact you if anything is needed from you.

Delivery estimates run from the point of dispatch, not from the point of order. You will receive a dispatch confirmation email with your tracking number as soon as the consignment is collected.

The services available to you, and their exact cost, are shown on the checkout summary before you submit your order. The weight of the packed consignment determines the price.

Royal Mail charges one price for the whole of the United Kingdom, so there is no surcharge for the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands or the Isles of Scilly. Delivery to those areas can take a day or two longer than the estimate above. Whatever is shown at checkout is what you pay: we never add a charge after you have ordered.

International orders travel on a Royal Mail International Tracked or International Standard service, depending on the destination and the option selected at checkout. Royal Mail carries the consignment out of the UK and hands it to the destination country's own postal operator for final-mile delivery.

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  Transit times: Vary by destination and are estimates only. They exclude time spent in customs clearance, over which neither we nor the carrier has any control.

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  Duties and import taxes: Payable by you as the importer of record, and not included in our prices. We make no calculation or estimate of them. Contact your local customs authority if you need figures before ordering.

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  Customs inspection: Consignments may be opened and inspected at the border. We cannot guarantee that packaging will arrive free of signs of inspection.

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  Restricted destinations: Some goods cannot lawfully be imported into every country. It is your responsibility to check that what you order may lawfully be imported and used where you live. We may cancel and refund an order in full where a destination is restricted.

Your dispatch confirmation email carries a Royal Mail tracking number. You can follow the consignment, and in most cases nominate a safe place, a neighbour or a different delivery day, at royalmail.com/track-your-item.

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  Tracked to the door: Every consignment is tracked end to end. Special Delivery consignments are also signed for, so please make sure someone can sign at the delivery address.

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  Age verification: Where an order contains age-restricted goods we add Royal Mail's Age Verification service: the item is handed only to a person aged 18 or over, who may be asked for photographic identification. We operate a Challenge 25 approach.

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  Missed delivery: Royal Mail will leave a card and either attempt redelivery the next working day or hold the item at your local Customer Service Point or Post Office branch for collection.

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  Uncollected parcels: Consignments not collected within the carrier's holding period are returned to us. Where delivery fails because the address was incorrect, delivery was refused, or the parcel went uncollected, we may recharge the cost of the failed delivery and of any redelivery.

Risk in the goods passes to you when you, or someone you have nominated, take physical possession of them. If something is not right on arrival, tell us and we will put it right.

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  Visible damage: If the outer packaging is damaged on arrival, note this on the carrier's delivery record where you are able to, and photograph the packaging before unpacking.

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  Report within 14 days: Please report damage, shortage, or non-delivery to us within 14 days of delivery or of the expected delivery date, so that we can raise a claim with Royal Mail inside their time limits. Reporting later does not affect your statutory rights, but it may make a carrier claim impossible.

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  What happens next: We arrange a replacement or a full refund for goods damaged in transit or not delivered. We pay the cost of returning anything that arrived damaged, faulty, or incorrectly supplied.

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  Late delivery: Unless otherwise agreed, we deliver within 30 days of the contract being concluded. If we cannot meet an agreed or essential delivery date you may treat the contract as at an end and receive a full refund.

To report a problem, email info@tahagold.co.uk or call +44 7472 383548 with your order number.

Consumers have 14 days from receiving the goods to cancel an order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and a further 14 days to send the goods back. You pay the direct cost of return where you have simply changed your mind; we pay it where the goods are faulty, damaged, or not as described.

Returns go to TG General Trading LTD, Unit 23, Leeway Industrial Estate, Newport, Gwent, NP19 4SL. Please contact us first so that we can issue a returns reference and, where applicable, send you a prepaid Royal Mail returns label.

Sealed goods that are not suitable for return once unsealed for health-protection or hygiene reasons (hoses, mouthpieces, and opened tins or pouches of molasses or charcoal) cannot be returned for change of mind. This does not affect your rights where goods are faulty or not as described.

The full statutory notice, including the model cancellation form, is set out in Section 17 of our Terms & Conditions.

Royal Mail will not carry a single parcel over 20kg, so trade orders above that limit, and any order needing a booked delivery slot, are quoted separately and travel by pallet carrier or freight forwarder instead. If your basket is over the limit the checkout will tell you and ask you to contact us. Delivery terms, lead times, and carriage charges are confirmed in writing with your quotation.

For business customers, risk passes when the goods are handed to the carrier at our premises. To discuss trade shipping, see our wholesale page or contact us directly.